AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

Customer service is at its own “faster horses vs. automobiles” moment.

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

TMS views itself as more than a mortgage servicing company — it’s a total homeownership servicing partner. From finding and selling a borrower’s home to protecting that asset with home-related ...

There's no denying that technological innovations can improve customer service and the customer experience, often in stunning and unparalleled ways. CRM, ERP, AI, sentiment-tracking: it’s all powerful ...

Can technology make the customer experience more human? Paradoxically, yes. Here’s how machines put people at the heart of a customer service. Hell hath no fury like a customer scorned. Just think of ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

The combined company will accelerate Asurion's vision to become CTO of the home, by delivering seamless, intelligent care for ...

Customer service and using technology to improve access to information are among the goals for Lake County circuit court Clerk candidates. Democratic incumbent Erin Cartwright-Weinstein was elected in ...